Our Commitment to Excellence
ASCERT remains at all times committed to an ethos of excellence within our services through an embedded cycle of feedback, learning and continuous improvement. Gathering, evaluating and learning from our own work helps ensure the maximum positive impact of our efforts for our service users.
A charity committed to excellence
We are committed to delivering the best possible outcomes for our service users, ensuring our staff and volunteers delivering our services are trained and supported to operate to the highest possible standards.
Sharing and Learning
ASCERT operates with a culture of openness, sharing information on our outcomes with others and we welcome and are open to independent evaluation of our practices and services.
We also believe in sharing the knowledge we accumulate with others and learning from the expertise of others to champion the development and promotion of excellence in regional practice and policy development across the sector.
Internal Processes and Procedures
ASCERT has in place a comprehensive range of internal policies, procedures and protocols in place to ensure all our services are delivered to the highest possible standards.
All of our staff and associate practitioners receive ongoing training and supervision to ensure they have the right skills to do their jobs. Where relevant, they also maintain professional membership of relevant independent bodies.
ASCERT enacts a robust and comprehensive process relative to its management of data pertaining to service users and training members to protect privacy and the confidentiality of any information gathered as part of the delivery of services and/or training courses. Visit the Privacy section of this website for details of ASCERT’s privacy policy.
External Evaluation and Recognition
Many of ASCERT’s programmes and services are external audited and evaluated by means of regular monitoring and outcomes reporting produced for funders and service commissioners.
In 2021 ASCERT was awarded GOLD award accreditation against the Investors in People Standard, demonstrating our commitment to high performance through good people management. ASCERT is also is an accredited centre for OCN.