"reducing alcohol and drug related harm in our communities"

Course Description

Managing Potentially Violent Situations - 03

Date: Tuesday 21st & 22nd July 2020

Time: 10.00am - 1.00pm

Duration: 6 hours

Location: Zoom Online Training Map

Eligibility Criteria: This course is available free to anyone working in the statutory or voluntary sector in Northern Ireland

Cost: FREE

Description: Using interactive delivery with numerous examples this course will examine the main aspects of how to promote safety in potentially violent situations including: · Preventing crisis situations from arising · Understanding the Conflict Cycle and how to resist this · Understand the types of aggression people display · De-escalation techniques to defuse conflict · How to best to respond to keep self and others safe when a service user is in crisis Post crisis response: helping service users learn, grow and change Consideration of legal context Please note there are no physical interventions or restraints taught on this course.

Relevance: This course is relevant for all professionals and volunteers working with adults in crisis range of social care settings

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Co. Antrim
BT28 1XZ

Tel: 0800 2545 123
Fax: 028 9260 3874
Email: info@ascert.biz
Charity Number: NIC101239